adivaha® helps you launch a branded global travel agency on top of a 1.5M+ hotel and 160+ airline supplier pool with sub-agent portals, mobile apps and AI automations.
Global Travel Agency sits at the intersection of supplier connectivity, distribution and the operational tools your team actually uses every day. adivaha® helps you launch a branded global travel agency on top of a 1.5M+ hotel and 160+ airline supplier pool with sub-agent portals, mobile apps and AI automations.
adivaha® powers more than 2,400 travel brands across 120+ countries, with engineering teams in India and Europe and 200+ pre-integrated supplier connections. We are an Amadeus Global CAP Licence holder and ISO 9001:2015 certified. The platform you read about on this page sits inside the same connected core that powers booking engines, agent portals, mobile apps, gift cards, loyalty programs and AI automations across every product line we ship.
This page is part of adivaha®’s broader travel-tech catalogue covering flights, hotels, holiday packages, transfers, activities, gift cards, loyalty, corporate travel, mobile apps and AI automations. Customers typically start with one product and layer on the rest as they grow — everything sits on the same supplier pool, the same payment rails, the same customer wallet and the same audit log so adding a new module never means a re-platform.
The platform is built for the operational reality of travel — cancellations, refunds, credit shells, supplier reconfirmations, multi-currency settlement, GST on commission vs principal sales, ADM/ACM handling — all of it modelled as first-class concepts. Generic accounting tools and SaaS platforms weren’t built for these flows. We were. Customers tell us this is the single biggest reason their finance and operations teams stop fighting the platform and start using it.
Most adivaha® customers go from contract to first production booking in 2–3 weeks. The path is short because the hard parts are already done: supplier credentials are pre-provisioned, the booking flow is tested end-to-end, payment gateways are integrated, and the white-label theming sits behind a config flag. Your team focuses on the parts that are actually unique to your business — brand, audience, market positioning, supplier contracts — instead of rebuilding a booking engine from scratch.
Beyond the speed-to-launch advantage, customers stay on adivaha® because the platform compounds. Every supplier we add, every payment rail we wire in, every AI capability we ship lands automatically for everyone on the platform — not as a paid upgrade, not behind an enterprise tier. The roadmap moves the entire customer base forward together. That’s how a small agency in 2023 ends up with the same supplier coverage as a multi-country OTA in 2026 without ever touching the integration code themselves.
The architecture, the integration approach and the operational model behind every production deployment.
A 200+ supplier pool sits behind a single, normalised contract. Search results stream back from parallel calls so users see partial results immediately rather than waiting for the slowest provider. When a supplier ships a breaking change — an NDC update, a rate-plan reorganisation, a deprecated endpoint — we absorb it in our adapter layer so your code never has to.
Your domain, logo, colours and store-listing copy are wired in by our delivery team. The white-label storefront ships in 2–3 weeks for most customers. Custom UI work or unusual payment requirements may extend the timeline, but we’ll be upfront about exactly what changes the schedule.
Run a customer-facing site and a B2B agent portal from one platform with role-based access, separate fare displays for retail and trade, KYC for sub-agents, commission tiers and credit-shell management. Markups apply per supplier, per product, per agent, per market — with stacking rules and override priority.
Cards, UPI, wallets, BNPL and FX flow through the same checkout. adivaha Pay reconciles transactions automatically against bookings; one escrow covers every supplier so the customer payment, your markup and the supplier cost are tracked in a single ledger. UPI integration ships out of the box for Indian markets.
Conversational booking assistants, support auto-resolution, invoice generation and anomaly alerts run on top of adivaha AI. Every AI action that touches money, contracts or customers waits for human sign-off, and every action is logged with full audit trail. PII is redacted at the edge before reaching any LLM.
Native mobile apps on iOS and Android share the same backend. Public REST APIs expose everything the storefront uses, with OpenAPI 3.1 specs, Postman collections, SDKs in five languages and HMAC-signed webhooks for booking and refund events.
The features that look small on a demo but compound into real margin advantage when you’re running production traffic month after month.
API contracts stay supported for at least 12 months after the next major version ships. Suppliers churn, regulations change, but your code keeps working.
Why it matters: Without this you’d be paying engineering or operations cost every month to do the same work manually — a hidden tax that grows with your booking volume. The platform absorbs that cost so your team doesn’t have to.
Logs, traces, latency, error rates and rate-limit usage available per API key, per environment. No more guessing why a request failed yesterday.
Why it matters: This is the kind of feature most platforms charge as an enterprise add-on. It ships standard with adivaha® because it’s how a real travel business actually operates.
Sandbox keys issued within 24 hours with realistic test data. Same code as production so what you build there works in production unchanged.
Why it matters: Customers who lean on this consistently outperform peers on conversion, supplier mix and reconciliation accuracy. The compounding shows up in margin within a quarter or two.
When one supplier goes down, results from the rest still show. No blank pages for your sellers, no lost conversions during a Sabre outage.
Why it matters: It’s built around an open contract, so you can extend it without waiting for a vendor release cycle. When your business shifts, the platform shifts with you.
No hidden fees, no surprise overage charges, no per-API-call billing that turns a quiet month into a budget conversation. Pricing is published.
Why it matters: The audit trail and rollback story make it safe to use even on money-affecting flows. Compliance teams love it; finance teams stop double-checking exports.
Every AI action that touches money, contracts or customers waits for human sign-off. Full audit trail of who approved what, when and why.
Why it matters: It scales linearly with traffic — no surprise re-architecture when you 10x volume. The same API call that works at 100 RPS works at 1000 RPS.
The most common goals customers hit in the first 90 days after going live - one platform, six measurable outcomes.
Most customers process their first revenue-bearing booking within 2–3 weeks of contract signing. Pre-integrated suppliers and a 24-hour sandbox provisioning policy compress the timeline.
Sub-second median latency on multi-supplier search results means fewer abandoned carts. Smart caching keeps repeated queries fast, idempotent confirmations prevent duplicate-charge errors.
Auto-vouchering, supplier reconfirmations, refund handling and reconciliation against payment gateway statements run automatically. Operations cost stops scaling linearly with booking volume.
When inventory from one supplier underperforms, the platform routes more searches to the others. Smart routing surfaces in your margin within the first quarter.
Multi-currency, multi-language and multi-tax-regime support means a new market launch is a config change, not a re-platform. Many customers expand to 3+ countries within their first year.
AI-assisted support automation handles tier-1 tickets and routes the rest with full booking context to your team. Average resolution time drops; agent-per-ticket cost drops with it.
The same proven path we’ve walked with thousands of customers. Most go from signed contract to first revenue in 14–21 days.
A 30–60 minute call to understand your travel business, target markets and supplier preferences. We map your roadmap to our modules and produce a clean scope document — including any custom work and where it’ll add weeks to the timeline.
You receive sandbox API keys within one business day. The sandbox runs on the same code as production with realistic test data, so what your team builds and tests there will work the same way in production.
Domain, logo, colours, store-listing copy, payment gateway, currencies and supplier credentials all get wired in by our delivery team. Customers can have engineers integrating in parallel while branding work continues.
UAT sign-off, soft launch with a few sub-agents or a limited audience, then full release. Your dedicated success manager stays with you for 30 days post-launch to handle the edge cases that only appear under real traffic.
Standard support takes over with success-manager access on demand. Monthly platform releases land automatically. As your traffic grows you layer in additional modules — AI agents, mobile apps, payments — on the same connected core.
And that’s exactly why a purpose-built platform pays back quickly compared to building or assembling it yourself.
If you’ve been around travel-tech for any amount of time, you already know this part. Inventory is real-time and supplier-defined. Pricing depends on dozens of variables — cabin class, fare basis, season, blackout dates, contracted rates, agent commissions, country-specific taxes, GST on commission vs principal sales, FX conversions, holiday surcharges, advance-purchase discounts, group rules — and any combination of those can change between the moment a customer searches and the moment they pay.
A booking can fail at twenty different points: search timeout, fare quote mismatch, hold expiry, payment authorization, ticket issuance, voucher generation, supplier confirmation, document fulfilment. Each failure mode has its own retry semantics, its own customer-facing message, its own back-office reconciliation requirement. Get any one of those wrong at scale and you have angry customers, finance disputes and lost margin.
Refunds and cancellations follow rules that vary per supplier, per product, per market, per fare class — and they often interact with credit-shell credits, ADM/ACM debit memos, BSP settlement timelines and your own loyalty program rules. The combinatorial complexity is the reason most travel companies eventually concede that this isn’t something you build once and walk away from. It needs continuous investment by people who understand the domain.
adivaha® has spent fifteen years modelling all of that into a platform that handles the complexity behind the scenes so your team can focus on customers, not on plumbing. Every supplier integration sits behind a unified contract. When a partner ships a breaking change, we absorb it in our adapter layer so your code never breaks. When a regulation shifts, we patch the platform and ship to all customers in the same release.
Which motion fits your business depends less on company size and more on how you reach travelers.
Branded storefront on your own domain selling direct to travelers. Marketing-driven traffic, paid acquisition funnels, loyalty programs to drive repeat. Most B2C OTAs run this motion.
You hold the supplier relationships and inventory; sub-agents resell under your brand or theirs. KYC onboarding, credit limits, commission tiers, per-agent reporting all built in.
You aggregate supplier content and re-distribute via API to OTA partners and travel apps. Webhooks, OpenAPI spec, SDKs in five languages. Same backend powers your direct site and partner connections.
Most established travel businesses end up running two or three of these motions in parallel. The platform supports that out of the box — same supplier pool, same admin, same reconciliation, but with separate fare displays, separate branding and separate access control per motion. You don’t have to pick one path on Day 1.
Direct partnerships with the GDS systems, hotel bedbanks and payment networks that handle the majority of travel transactions globally.
Our partnership network is the foundation of the platform. We hold an Amadeus Global CAP Licence with direct PCC provisioning, are recognised as an integration partner with Sabre and Travelport, and ship pre-integrated connections to Hotelbeds, Expedia, Agoda, RateHawk, GRN, Bridgify and dozens more bedbanks. Customers benefit from these relationships from Day 1 — no separate supplier negotiations, no waiting in line for credentials.
On the quality side, the platform carries an ISO 9001:2015 certification covering both platform development and customer delivery processes. Application security follows OWASP standards with annual third-party penetration testing. Payment processing flows through PCI-compliant tokenisation. Webhook payloads carry HMAC signatures. SSO and granular role-based access control are available on enterprise plans.
Operationally we commit to a 99.9% monthly uptime SLA for paid plans, with credit-back guarantees on enterprise contracts and Slack-channel access for direct support. The platform processes 50 million+ API calls per month at sub-second median latency, with per-key observability surfaced in every customer’s dashboard. None of these credentials are unusual by enterprise SaaS standards — but they’re relatively rare in travel-tech, and that’s exactly the point.
The platform-level choices that look small at evaluation time and pay back over years of running production traffic.
1. A normalised search response across every supplier. Whether the result comes from Amadeus, Sabre, an LCC partner or a hotel bedbank, your storefront sees the same shape. No supplier-specific code paths in your app, no edge cases you discover only when a new supplier ships a different format.
2. Idempotent booking confirmations from Day 1. Double-clicks, network retries and webhook redelivery never create duplicate tickets. Booking IDs are deterministic on the server. Your reconciliation always matches your customer-facing confirmations — even when something glitches mid-transaction.
3. Audit logs on every change, attributable to a user or token. Compliance teams stop asking for special exports. Disputes get resolved with the actual record of what happened. The audit log is part of the platform, not a paid add-on bolted on for enterprise customers.
4. Webhook delivery with retries, signatures and dead-letter queue. When your endpoint goes down, our retries don’t lose events. When you finally come back online, we replay the queue. HMAC signatures let you verify every payload is genuine before processing.
5. Sandbox identical to production at the code level. Not a stripped-down preview environment. Same code, same logic, same edge-case behaviour — only with test supplier credentials and isolated payment routing. What you build in sandbox works in production unchanged.
Everything you need to ship faster, sell smarter and scale with confidence.
Brand the storefront end-to-end - logo, colours, domain and policies are yours, on top of one supplier escrow.
One stable interface for flights, hotels, transfers, activities, insurance and payments.
Sub-agent network with per-agent credit, mark-ups, statements and reporting.
Native iOS and Android apps generated from the same config as your web storefront.
Sales, support, itinerary and SEO-content agents that work 24x7 and hand off cleanly to humans.
Cards, UPI, wallets, BNPL, FX and refunds reconciled per booking and per supplier.
Create an account and complete quick KYC.
Pick modules, suppliers and brand the storefront.
Plug in payments and any custom contracts.
Launch on web, mobile and B2B sub-agents.
No - Global Travel Agency ships with a full admin and templates. Engineering is only needed for deep customisation or custom supplier integrations.
Yes. You can plug in your own contracts alongside adivaha's supplier pool, with mark-ups and rules per supplier and per market.
Yes - the same supplier pool, content and admin powers both your consumer storefront and your sub-agent portal.
One adivaha® escrow covers every supplier. Customer payments land in your gateway, your markup stays with you, supplier costs draw from the escrow.
