F.A.Q

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241 questions answered · 6 topics covered

Topics covered

Six broad topics covering everything from supplier integrations to subdomain hosting and payment settlements.

GDS & API Integrations Amadeus, Sabre, Travelport, NDC, custom APIs
General Questions Onboarding, support, partial cancellation, markups
Mobile Apps Native iOS & Android, white-label apps
Payments & Settlements Multi-currency, KRW, supplier settlement reports
White Label Solutions Custom domain, subdomain hosting, B2C + B2B portals
WordPress Plugins/Themes Amadeus WordPress plugin, B2B combo

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How long will it take for me to start selling online?

Most adivaha customers go live in 1-3 weeks. Bronze plan customers can be selling in test mode within days; Silver/Gold rollouts typically take 1-3 weeks depending on supplier integrations and brand customisation.

Do you provide support after delivery?

Yes. All plans include support; Silver and Gold plans add 1-year maintenance, and Enterprise customers get a named account manager and SLA-backed response times.

What kind of travel solutions do you provide?

White-label travel portals (B2C and B2B), Universal Travel APIs (flights, hotels, transfers, activities, insurance, forex), WordPress plugins and themes, native mobile apps, and AI automations like Ask.Plannie chatbot and Trip Composer.

Do you offer NDC in the API?

Yes - NDC content is available through our integrations with Amadeus and other partners. Coverage depends on airline NDC certification and your contract scope.

Is there an alternative to the Amadeus Self-Service API?

Yes. We connect with Amadeus, Sabre, Travelport (Galileo/Worldspan) and a number of consolidators. If Amadeus Self-Service does not fit, we can recommend an alternative based on your markets and budget.

Can I integrate Amadeus API into my WordPress site?

Yes. Our Amadeus WordPress Plugin embeds search, results and booking widgets directly in WordPress.

Can I make a B2B website using the adivaha WordPress plugin platform?

Yes. Our B2B WordPress combo includes a sub-agent portal with logins, credit/wallet, mark-up tiers, agent reports and per-agent statements - all on top of WordPress.

Do you offer Amadeus API Integration?

Yes. We are an Amadeus Global CAP Licence holder. We integrate Amadeus content (flights, hotels, cars, NDC where available) into your booking platform with sandbox keys and test data.

I already have an API. How can I integrate my own (custom) API?

We support custom supplier connections. Send us your API documentation; our integration team scopes the work and adds it as a connector inside your adivaha® platform.

Does the booking engine support South Korean Won (KRW)?

Yes - our forex layer supports all major currencies including KRW, with daily FX, rounding rules and per-supplier settlement.

Can I run your hotel booking engine on a subdomain?

Yes. The platform deploys on any domain or subdomain you own (e.g. hotels.yourbrand.com), with full white-label branding and SSL.

Does your system support partial cancellation?

Yes. Partial cancellations are supported for hotels, packages and tours where the supplier permits, with refund calculations following supplier rules.

Do you support multiple markup levels?

Yes. Mark-ups can be configured per supplier, per product type, per agent group and per market - with stacking rules and override priority.

Will your system support supplier settlement reports?

Yes. Daily and monthly settlement reports per supplier with exports to CSV, plus reconciliation against payment gateway settlements.

Does your software support coupon or promo code?

Yes. Coupons can be percentage- or fixed-amount, scoped by product, supplier, market, agent or customer segment, with usage limits and expiry.

Does your portal support custom user roles?

Yes. Granular role-based access control - define roles per module, per action and per data scope. SSO is supported on enterprise plans.

Do you support GDS and LCC both?

Yes. Our Universal API Suite combines GDS content (Amadeus, Sabre, Travelport) with LCC content via direct connect and consolidator partners.

Can I deploy adivaha as a native iOS / Android app?

Yes. The Gold plan includes native iOS and Android apps generated from your config. The Online Mobile App Builder also lets sub-agents generate branded apps.

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