Can AI reply to enquiries that come in at night when my office is closed?

Yes, in most cases it can, as long as you decide in advance how far it is allowed to go. An AI assistant can watch the enquiries that arrive through your website, your inbox or your chat window after hours and send a sensible first reply within seconds, so the customer knows they have been heard instead of waiting until your office opens.

What it handles well is the first layer of the conversation. It can answer the questions your team answers over and over every week, such as what a package includes, how long a trip runs, what the booking and payment steps are, and what usually happens next. It can also ask the customer for the things your consultant always needs anyway, the dates, the destination, the number of travellers and the rough budget, so in the morning your team opens a complete enquiry instead of a one line message.

Be careful about what you let it promise. Availability and fares come from the supplier and can change between the night and the morning, so it is safer to let the assistant speak in general terms and pass anything firm to a person. How well it answers also depends on what you have given it to read, so if your own trip information is thin or out of date, the replies will be too. Whether it can reach every channel, such as your website chat, your email and your messaging apps, will depend on your plan and on what has been connected.

The sensible next step is to write down the handful of questions you are happy for it to answer on its own, then read through a week of its overnight replies yourself before you widen that list.