Can I let my customers build their own trip day by day and then ask me to check it before they pay?

Yes, you can let customers create and adjust their own itineraries in the system, and many travel agencies do this to save time on back and forth emails. The customer can add hotels, flights, activities and other services to build out their trip day by day, seeing what it looks like as they go. Once they are happy with what they have put together, they can submit it for your team to review before anything gets paid for or confirmed with suppliers.

Your team sees the draft itinerary in the system and can make changes, add notes, or send it back to the customer with questions or suggestions. This works well when you want customers involved in planning but still want your expertise in the final result. The customer can see your updates and either accept them or discuss further without anyone having to manage email attachments or multiple versions of a document.

How much customers can do on their own depends on your setup. Some agencies let customers search and add anything available in the system, while others restrict what customers can see or choose based on what suppliers you work with or what rules apply to that customer. You can also set it up so certain things like flights or visas need approval before the customer even sees them as an option.

Check with your system provider or your account manager about what level of customer self-service makes sense for your business model and what restrictions you want in place before customers start building trips.