Can I set up automatic reminders to follow up with customers who have booked but not yet travelled?

Yes, you can set up automatic follow-up messages to customers at different stages of their booking journey. Most booking systems allow you to create triggered messages that go out based on what has happened in the booking, such as a message sent a certain number of days before travel, or after a booking is confirmed but before payment is received. These reminders help keep your customers engaged and reduce the number of last-minute cancellations or no-shows.

The exact timing and content of these messages usually depend on what your booking system supports and what you choose to set up. You might send a message a few weeks before travel to confirm the customer still plans to go, or a message days before departure with final details like check-in times or meeting points. Some systems can also send reminders to customers who have started a booking but not finished it, which helps recover bookings that would otherwise be lost. You can normally customize these messages with your company branding and specific trip details so they feel personal rather than generic.

Keep in mind that the delivery method for these messages, whether email, SMS, or WhatsApp, depends on what your system offers and what contact details the customer has provided. Some customers may also have opted out of certain types of messages, so the system should respect those preferences. Check what automation options are available in your plan and what channels you can use to reach your customers, then test the messages with a few bookings to make sure the timing and content work well for your business.