Can my customers use the mobile app offline, or do they need internet to view their booking details?

Most of the time your customers will need an internet connection to use the mobile app, because the booking details are stored on the server and the app pulls them down when you open it. However, some travel software does offer the ability to download certain information to the phone so that customers can view it without being connected, which can be helpful if they are travelling somewhere with spotty mobile coverage or high roaming costs.

Whether offline viewing is available depends on which booking system you use and which mobile app comes with it. Some platforms let you download your itinerary, documents, and booking confirmations to read later, while others require a live connection every time. You should check with your software provider about what offline features are included in your plan, because this varies quite a bit between different systems.

If offline access is important to your customers, especially if many of them travel to remote areas or countries with unreliable internet, this is worth asking about when you are choosing your booking platform. Some suppliers have built this in as standard, while others offer it as an add-on or do not offer it at all. Your software provider can tell you exactly what offline functionality is available and how it works on both iPhone and Android phones.