Can my customers use their phone to check on their booking after they have paid, or do they need to log into a website on a computer?

Yes, your customers can check their booking on a phone as long as your portal is built to work well on mobile devices. Most modern travel portals are designed to be responsive, which means they adapt to whatever screen size a customer is using, whether that is a desktop computer, a tablet or a smartphone. When a customer logs in on their phone, they should be able to see their booking details, travel dates, confirmation numbers and any documents you have sent them, all without needing to pinch and zoom or scroll sideways. The experience should be just as smooth as on a computer.

Some travel portals also let you build a dedicated mobile app that customers can download from the App Store or Play Store. This is different from a responsive website because it lives on the phone itself and can sometimes offer extra features like push notifications to remind customers about their trip, or the ability to save their booking to their phone offline. However, a responsive website works perfectly well for most customers and means they do not have to download anything or manage app updates.

The exact features available to your customers on mobile depend on what your booking system is built to do. Some portals let customers make changes to their booking on a phone, while others only let them view it and require them to call you or email you to make changes. You should check with your software provider what mobile features come as standard with your plan and what might require an upgrade or extra cost.