Can the system ask my customers for a review after they get back from their trip?

Yes, it can. A travel CRM can hold back a message until a set number of days after the travel end date on the booking, then send it out on its own asking the customer how the trip went. Your team writes the wording once and saves it as a template, so nobody has to remember who came home this week or type the same message again and again.

The message usually carries a link to a short feedback form, and whatever the customer writes is saved against their record in the system. That means the next time anyone in your team opens that customer, they can see the trip, the feedback and any complaint that came with it before they pick up the phone. You can also use the same reminder to prompt your salesperson to make a call rather than send anything automatically, if you would rather keep it personal.

There are limits worth knowing. The timing is only as good as the travel dates stored on the booking, so if your staff enter them loosely the message can go out too early or too late. Sending on WhatsApp rather than email depends on your plan and on the messaging provider approving the template first, which is their rule and not ours. Getting that review to appear on Google or on a public review site is a separate step, because those sites decide what they accept and most of them will not take a review posted on the customer's behalf.

A good place to start is to check that your bookings are capturing an accurate return date, then decide how many days after the trip you want the message to go, and ask your account contact which channels your current plan covers.