Can the system remind customers to pay the remaining balance for their trip?

Yes, the system can remind customers when the remaining balance for their trip is due. This can reduce the time your team spends checking bookings, writing reminder messages and following up with each customer by hand.

The reminder can normally be linked to the payment due date saved against the booking. It may be sent before the balance is due, when it becomes due, or after it is overdue. The message can include the booking details and instructions for making payment, so the customer knows what is outstanding and what they need to do next.

The exact options depend on the booking process, payment provider and plan you use. Some supplier bookings may not provide a suitable balance date automatically, especially when payment rules change or the booking was created outside the main booking flow. In those cases, your team may need to enter or confirm the due date before reminders can be sent. Automatic reminders also do not guarantee that the customer will pay, so overdue bookings should still be visible for staff to review.

Ask your travel technology provider which bookings can use automatic balance reminders, how the due date is set and whether your team can check or stop a reminder before it is sent.