Customers should be able to cancel or amend their bookings by themselves through their personalized dashboard. But as a website owner, even you can cancel and amend the bookings on behalf of your customers through your backoffice. You will receive the refund in your cash balance wallet and you can then refund your customer through your Payment gateway merchant account, after deducting your cancellation charges.
1. Login to your back office and navigate to My Bookings
2. Click on the booking, which sould take you to the detail page.
3. Click Cancel Booking to open the cancellation popup.