Can my customers open their travel documents in the app when they have no internet?

Yes, a travel mobile app can let customers open saved itineraries, tickets and vouchers when they have no internet connection. The documents must normally be downloaded to the phone while the customer is still online. What can be saved depends on the app, the booking supplier and the type of document provided through the API.

Offline access is useful at airports, railway stations and destinations where mobile coverage is weak or expensive. Customers may be able to view important booking details without signing in again, but live information such as flight status, gate changes, new messages and booking updates will still need an internet connection.

The app should also protect documents stored on the phone because they may contain personal travel information. Available protection can depend on the device and the app plan. If a booking changes after a document has been saved, the customer may need to reconnect so the app can download the latest version and avoid showing old details.

Ask your travel technology provider which documents can be stored offline, how updates are handled and what the traveller will see when a newer version is available.