Can the system help me follow up with customers who have asked for a quote but have not booked yet?

Yes, the system can help you track and follow up with customers who requested quotes but did not complete their bookings. When a customer asks for a quote through your portal or through your team, that enquiry and the quote you send are recorded in the system so nothing gets lost or forgotten. You can see at a glance which quotes are still open and waiting for a response, which ones are getting old, and which customers have gone quiet after you sent them the details they asked for.

The system lets you set up reminders so your team knows when it is time to reach out again. You can choose to follow up after a certain number of days if the customer has not responded, or you can manually check your list of pending quotes whenever you want and decide who to contact. Some travel businesses use this to send a friendly message asking if the customer has questions or needs changes to the quote. Others use it to let customers know about a last minute deal or a deadline for booking at a certain price.

What you can do depends partly on your plan and which features are switched on for your account. Some systems also let you see notes about each customer conversation, so if one team member sends a quote, another team member can read what was discussed and pick up the conversation without asking the same questions again. Check with your account manager which follow up tools are available to you and how to set them up for your team.