Can I put my own sightseeing tours and local transfers into an itinerary when no supplier sells them online?

Yes, you can. An itinerary builder is not limited to what comes in from connected suppliers. Your staff can add a manual item, give it a name, place it on the right day, set the duration and what is included, type a short description and enter your selling price. It then sits in the itinerary next to the flights and hotels that came from an API, and the customer sees one single plan rather than a mix of sources.

This matters because a lot of what agents actually sell is not on any API. The driver you have used for years, a local guide, a houseboat stay, a village lunch, a temple pass, a boat that only takes bookings on the phone. These can be saved into your own library of services so that the next time your staff build a similar trip they pick the item from the list instead of typing it out again, with your own notes and your own prices already attached.

Be clear about the limit, because it is a real one. A manual item is not live inventory. There is no availability check, no instant confirmation and no supplier cancellation rules behind it. Someone in your office still has to ring the operator, hold the service and then mark it as confirmed in the booking. If that step is missed, the customer is holding a document for something nobody has reserved. How much custom inventory you can store, and how far you can control its pricing and tax treatment, also depends on the plan you are on.

Write down the services you sell that no supplier covers, then ask us how each one would be set up in your itinerary builder and whether your staff should show them as on request until the local operator has confirmed.