Can I send my customers reminders to complete their booking or follow up with them if they go quiet after I send a quote?

Yes, you can set up automatic reminders and follow up messages, but what you can do depends on which plan you are using and how your system is set up. Most booking platforms let you create reminder sequences that go out at set times after certain events happen. For example, you can send a reminder email a few days after you issue a quote to a customer who has not booked yet, or send a follow up message to someone who started building a trip but abandoned it halfway through. You can also set reminders to go out before a trip starts, like a day or two before departure, so your customers remember to check in or prepare their documents.

The way these reminders work varies depending on whether you are using email, SMS, WhatsApp or other channels to reach your customers. Some systems let you write your own message templates and choose exactly when they get sent, while others come with preset messages that you cannot change much. You should check what options your plan includes and whether you can customize the timing and content to match how you like to run your business. You may also be able to set up rules so that reminders stop going out if a customer books or replies, so they do not get annoyed by messages they no longer need.

Automated reminders work best when you have built your customer relationships into the system properly, so make sure your team is entering customer contact details and booking stages correctly every time. If reminders are not reaching people or if customers are unsubscribing, you may need to adjust your message frequency or content. Talk to your system provider about which reminder features come with your plan and how to set them up so they actually help you follow up without bothering your customers too much.