Airport pickups, point-to-point and chauffeur services in 100+ countries. Manage suppliers, fleets, drivers and rates from one extranet console - with real-time tracking and meet-and-greet support.
Transfers Extranet Software for travel agencies & operators sits at the intersection of supplier connectivity, distribution and the operational tools your team actually uses every day. Airport pickups, point-to-point and chauffeur services in 100+ countries. Manage suppliers, fleets, drivers and rates from one extranet console - with real-time tracking and meet-and-greet support.
adivaha® powers more than 2,400 travel brands across 120+ countries, with engineering teams in India and Europe and 200+ pre-integrated supplier connections. We are an Amadeus Global CAP Licence holder and ISO 9001:2015 certified. The platform you read about on this page sits inside the same connected core that powers booking engines, agent portals, mobile apps, gift cards, loyalty programs and AI automations across every product line we ship.
This page is part of adivaha®’s broader travel-tech catalogue covering flights, hotels, holiday packages, transfers, activities, gift cards, loyalty, corporate travel, mobile apps and AI automations. Customers typically start with one product and layer on the rest as they grow - everything sits on the same supplier pool, the same payment rails, the same customer wallet and the same audit log so adding a new module never means a re-platform.
Run your own supplier extranet so hotels, transfer operators or tour providers load their own inventory and pricing. The platform is built for the operational reality of travel - cancellations, refunds, credit shells, supplier reconfirmations, multi-currency settlement, GST on commission vs principal sales, ADM/ACM handling - all of it modelled as first-class concepts rather than afterthoughts. That’s the difference between travel-tech that scales and a generic SaaS product retrofitted for travel.
Most adivaha® customers go from contract to first production booking in 2-3 weeks. The path is short because the hard parts are already done: supplier credentials are pre-provisioned, the booking flow is tested end-to-end, payment gateways are integrated, and the white-label theming sits behind a config flag. Your team focuses on the parts that are actually unique to your business - brand, audience, market positioning, supplier contracts - instead of rebuilding a booking engine from scratch.
Beyond the speed-to-launch advantage, customers stay on adivaha® because the platform compounds. Every supplier we add, every payment rail we wire in, every AI capability we ship lands automatically for everyone on the platform - not as a paid upgrade, not behind an enterprise tier. The roadmap moves the entire customer base forward together. That’s how a small agency in 2023 ends up with the same supplier coverage as a multi-country OTA in 2026 without ever touching the integration code themselves.
The architecture, the integration approach and the operational model behind every production deployment.
A 200+ supplier pool sits behind a single, normalised contract. Search results stream back from parallel calls so users see partial results immediately rather than waiting for the slowest provider. When a supplier ships a breaking change - an NDC update, a rate-plan reorganisation, a deprecated endpoint - we absorb it in our adapter layer so your code never has to.
Your domain, logo, colours and store-listing copy are wired in by our delivery team. The white-label storefront ships in 2-3 weeks for most customers. Custom UI work or unusual payment requirements may extend the timeline, but we’ll be upfront about exactly what changes the schedule.
Run a customer-facing site and a B2B agent portal from one platform with role-based access, separate fare displays for retail and trade, KYC for sub-agents, commission tiers and credit-shell management. Markups apply per supplier, per product, per agent, per market - with stacking rules and override priority.
Cards, UPI, wallets, BNPL and FX flow through the same checkout. adivaha Pay reconciles transactions automatically against bookings; one escrow covers every supplier so the customer payment, your markup and the supplier cost are tracked in a single ledger. UPI integration ships out of the box for Indian markets.
Conversational booking assistants, support auto-resolution, invoice generation and anomaly alerts run on top of adivaha AI. Every AI action that touches money, contracts or customers waits for human sign-off, and every action is logged with full audit trail. PII is redacted at the edge before reaching any LLM.
Native mobile apps on iOS and Android share the same backend. Public REST APIs expose everything the storefront uses, with OpenAPI 3.1 specs, Postman collections, SDKs in five languages and HMAC-signed webhooks for booking and refund events.
The features that look small on a demo but compound into real margin advantage when you’re running production traffic month after month.
Suppliers manage rooms, rates, calendars and stop-sells themselves.
Why it matters: Without this you’d be paying engineering or operations cost every month to do the same work manually - a hidden tax that grows with your booking volume. The platform absorbs that cost so your team doesn’t have to.
Map your inventory out to OTAs and metasearch.
Why it matters: This is the kind of feature most platforms charge as an enterprise add-on. It ships standard with adivaha® because it’s how a real travel business actually operates.
Per-channel allotments and instant stop-sell controls.
Why it matters: Customers who lean on this consistently outperform peers on conversion, supplier mix and reconciliation accuracy. The compounding shows up in margin within a quarter or two.
API contracts stay supported for at least 12 months after the next major version ships. Suppliers churn, regulations change, but your code keeps working.
Why it matters: It’s built around an open contract, so you can extend it without waiting for a vendor release cycle. When your business shifts, the platform shifts with you.
Logs, traces, latency, error rates and rate-limit usage available per API key, per environment. No more guessing why a request failed yesterday.
Why it matters: The audit trail and rollback story make it safe to use even on money-affecting flows. Compliance teams love it; finance teams stop double-checking exports.
Sandbox keys issued within 24 hours with realistic test data. Same code as production so what you build there works in production unchanged.
Why it matters: It scales linearly with traffic - no surprise re-architecture when you 10x volume. The same API call that works at 100 RPS works at 1000 RPS.
The same platform powers solo agencies running their first online booking flow and multi-country OTAs processing thousands of transactions per day.
Launch a fully-branded portal without a tech team. Pre-integrated suppliers, white-label storefront, simple admin and payment gateway included. Most solo agencies go live in under three weeks and start booking the same day.
Run a B2C site and a B2B sub-agent portal from one platform. Onboard sub-agents with KYC, set commission tiers per agent, manage credit limits and view per-agent sales from a clean host-agency dashboard.
Multi-currency, multi-language, multi-tenant by design. Localised fares, taxes and payment methods per market with consolidated reporting at HQ. Same engine across web, mobile, agent portal and partner APIs.
Hotel contracting, allotments, transfer management, supplier extranet and ground operations from one suite. Distribute your DMC inventory to OTA partners through a unified XML/JSON API.
Approval workflows, travel policy enforcement, expense and invoice management, cost-centre tagging and real-time spend reporting. Built for finance, HR and operations leaders.
Branded gift store, B2B corporate gifting portal and earn-and-burn loyalty program on a single connected backbone. Plug into the same wallet your travel customers already use.
A clear hand-off model so your team knows exactly what happens at every phase - no surprise dependencies, no vendor-side mystery work.
We map your existing flows, supplier preferences, payment requirements and target markets. The output is a scoped delivery plan with explicit timelines, deliverables and ownership boundaries between your team and ours.
Sandbox keys, API documentation access, supplier credential requests and payment gateway onboarding all kick off in parallel. Your engineering team can start building integrations immediately.
Branding, UI customisation, currency setup, tax rules, markup rules, agent tiers and policy enforcement get wired in. Most of the customer-visible work lands here.
End-to-end testing on real supplier sandboxes, payment flow validation, edge-case handling and a controlled soft launch. We catch the issues that only show up under real traffic.
Full launch, dedicated success-manager access for 30 days, then standard support. New APIs, AI capabilities and supplier integrations land automatically as we ship them - no migration projects.
And that’s exactly why a purpose-built platform pays back quickly compared to building or assembling it yourself.
If you’ve been around travel-tech for any amount of time, you already know this part. Inventory is real-time and supplier-defined. Pricing depends on dozens of variables - cabin class, fare basis, season, blackout dates, contracted rates, agent commissions, country-specific taxes, GST on commission vs principal sales, FX conversions, holiday surcharges, advance-purchase discounts, group rules - and any combination of those can change between the moment a customer searches and the moment they pay.
A booking can fail at twenty different points: search timeout, fare quote mismatch, hold expiry, payment authorization, ticket issuance, voucher generation, supplier confirmation, document fulfilment. Each failure mode has its own retry semantics, its own customer-facing message, its own back-office reconciliation requirement. Get any one of those wrong at scale and you have angry customers, finance disputes and lost margin.
Refunds and cancellations follow rules that vary per supplier, per product, per market, per fare class - and they often interact with credit-shell credits, ADM/ACM debit memos, BSP settlement timelines and your own loyalty program rules. The combinatorial complexity is the reason most travel companies eventually concede that this isn’t something you build once and walk away from. It needs continuous investment by people who understand the domain.
adivaha® has spent fifteen years modelling all of that into a platform that handles the complexity behind the scenes so your team can focus on customers, not on plumbing. Every supplier integration sits behind a unified contract. When a partner ships a breaking change, we absorb it in our adapter layer so your code never breaks. When a regulation shifts, we patch the platform and ship to all customers in the same release.
Three deployment patterns we see most often - pick the one that fits your business and adapt as you scale.
One product, one currency, one supplier mix per category. Branded portal on your own domain. Sandbox for testing, production for live. Most solo agencies start here, ship in 2-3 weeks and process their first few hundred bookings within the first month.
B2C site plus B2B sub-agent portal sharing one supplier pool. Dynamic markups per agent group, credit limits, KYC, agent reports and per-agent statements. Multi-currency for cross-border markets.
Multi-tenant deployment with regional branches, local payment rails, language packs and per-market fare displays. Consolidated reporting at HQ rolls up everything automatically.
The point of these patterns isn’t to box you in - it’s the opposite. Customers move between them as their business shifts. We’ve had a Starter customer become an Enterprise customer in 18 months without ever changing platforms. The deployment model is fluid because the underlying platform is the same; you’re only ever toggling configuration, never re-platforming.
The platform sits on a foundation of independent certifications and partnership credentials - the kind that show up on procurement checklists at mid-cap and enterprise customers.
adivaha® is an Amadeus Global CAP Licence holder, the highest tier of integration partnership Amadeus offers. That gives us direct PCC provisioning rights, full API coverage including NDC, and the ability to onboard your IATA agency to fresh Amadeus content rather than waiting through a consolidator. We’re recognised as an integration partner across all the major distribution stacks - Amadeus, Sabre, Travelport, Hotelbeds, Expedia and many more.
On the quality and security side, the platform is ISO 9001:2015 certified for quality management of platform development and customer delivery, follows OWASP guidelines for application-level security, and runs third-party penetration tests annually. Customer data is isolated per tenant with strong row-level security at the database. Payment data flows through PCI-compliant tokenization layers, never touching our infrastructure in raw form. Webhook payloads are HMAC-signed so receivers can verify authenticity.
On the operational side, we commit to a 99.9% monthly uptime SLA for paid plans, with credit-back guarantees on enterprise contracts. Our support response times are SLA-backed for paid plans and Slack-channel access is included for enterprise customers. The platform processes over 50 million API calls per month at sub-second median latency, with the metrics observable per API key in your dashboard.
The platform-level choices that look small at evaluation time and pay back over years of running production traffic.
1. A normalised search response across every supplier. Whether the result comes from Amadeus, Sabre, an LCC partner or a hotel bedbank, your storefront sees the same shape. No supplier-specific code paths in your app, no edge cases you discover only when a new supplier ships a different format.
2. Idempotent booking confirmations from Day 1. Double-clicks, network retries and webhook redelivery never create duplicate tickets. Booking IDs are deterministic on the server. Your reconciliation always matches your customer-facing confirmations - even when something glitches mid-transaction.
3. Audit logs on every change, attributable to a user or token. Compliance teams stop asking for special exports. Disputes get resolved with the actual record of what happened. The audit log is part of the platform, not a paid add-on bolted on for enterprise customers.
4. Webhook delivery with retries, signatures and dead-letter queue. When your endpoint goes down, our retries don’t lose events. When you finally come back online, we replay the queue. HMAC signatures let you verify every payload is genuine before processing.
5. Sandbox identical to production at the code level. Not a stripped-down preview environment. Same code, same logic, same edge-case behaviour - only with test supplier credentials and isolated payment routing. What you build in sandbox works in production unchanged.
Transfers (airport pickups, intercity rides, chauffeur services) are the glue between flights, hotels and activities. They're also where most travel platforms drop the ball - missed pickups, no-show drivers and untracked vehicles ruin trips.
adivaha® Transfers Extranet gives you the back-end infrastructure: supplier onboarding, fleet management, driver dispatch, real-time tracking and meet-and-greet workflows. The customer-facing booking flow connects to your white-label storefront.
Pre-booked pickups in 100+ countries with flight tracking and signage.
City rides, intercity routes and one-way drops with surge-aware pricing.
Sedan, SUV, van, EV and luxury options with photos and capacity.
Dispatch rides to your driver app or to supplier dispatchers via API.
Signage, flight tracking, waiting time rules and meet-at-arrivals workflow.
Per-supplier and per-driver reports, settlement and incentive tracking.
Whether you operate transfers yourself or aggregate from third-party transfer providers, the platform handles both.
Flights and hotels are digital products - inventory sits in a database, gets reserved, gets confirmed. Transfers are physical: a driver actually has to show up at a specific time at a specific place with a specific vehicle. That introduces operational complexity that pure-software platforms underestimate. The driver might be late, the flight might be delayed, the customer might be at the wrong terminal, the vehicle might break down. Every one of those scenarios needs handling - and most generic OTA platforms simply don't. Customers end up calling support angry, agencies eat the refund, and the brand suffers.
adivaha's Transfers Extranet is designed around these failure modes. Flight tracking adjusts pickup automatically. Driver dispatch confirms accept/reject in real time. GPS tracking shows where the driver actually is. Meet-and-greet workflows handle international arrivals with signage and dedicated greeters. Backup vehicle assignment kicks in if the primary fails. WhatsApp / SMS notifications keep customers informed at every stage. The platform is built for the messy reality of transfers, not the idealised version.
For travel agencies layering transfers on top of flight + hotel bookings, the operational margin makes a real difference. A bad transfer experience kills the entire trip review (Trustpilot, TripAdvisor, Google), while a great transfer experience generates word-of-mouth referrals. Getting transfers right is one of the highest-ROI investments in customer satisfaction a travel agency can make.
Branded airport-transfer companies (Blacklane competitors) running global operations.
Premium hotels offering branded airport-pickup as part of guest experience.
Established OTAs adding transfers as add-on at checkout to lift AOV by 15-25%.
Inbound DMC operators bundling transfers into multi-day land tours.
Sub-agent networks with transfer inventory marked-up for retail agents.
TMCs handling executive ground transport for Fortune 500 clients.
Cruise lines arranging shore-day transfers from port to attractions.
MICE specialists arranging delegate transfers for conferences and incentive trips.
Single-city or single-route operators selling direct + via global aggregators.
Behind the scenes, the platform stitches together flight tracking APIs, supplier inventory feeds, driver-app communication, GPS telemetry and customer messaging into one workflow.
Customer books transfer via your portal; system auto-routes to best supplier based on price, quality, availability.
24h before pickup: driver assigned, customer notified with driver name, vehicle plate, photo and contact via WhatsApp.
Real-time flight tracking adjusts pickup; GPS shares driver location with customer; QR-code voucher confirms at meet-up.
Auto-completion notification, customer rating prompt, driver settlement, supplier reconciliation - all automatic.
Real numbers from agencies who launched transfers via adivaha's platform.
Global airport-transfer aggregator with strong European coverage.
Premium meet-and-greet brand operating in 200+ cities.
Multi-region transfer aggregator with strong Eastern Europe and CIS coverage.
Premium chauffeur service in 350+ cities globally.
Door-to-door international transfers, common for European cross-country.
Mediterranean and resort destinations specialist.
Country-level DMC integrations for niche markets.
Corporate-travel Uber integration where regulations permit.
Bring your own local transfer suppliers via custom API.
Travel agencies often think about flights and hotels as the main products and treat transfers as an afterthought add on. This thinking misses the unit economics. A flight booking generates one to three percent gross commission. A hotel booking generates ten to fifteen percent. A transfer booking generates fifteen to twenty five percent gross margin which dollar for dollar matches or exceeds hotels and dramatically exceeds flights. For an agency optimising for profit per customer, transfers deserve much more attention than they typically get.
The reason transfer economics work so well is structural. Transfers are essentially services rather than commoditised inventory. The agency or aggregator sets the customer price based on what the market will pay rather than against published wholesale rates the way flights and hotels work. Customer expectations for transfer pricing are flexible (a thirty dollar airport pickup in Bangkok versus a sixty dollar pickup is hard for customers to evaluate without context) so margin can be set generously without losing the booking.
Attach rate is also high when transfers are presented well. Customers booking a flight to a destination they have never visited often have no plan for getting from airport to hotel. When the booking flow asks would you like an airport pickup with your booking, twenty five to forty percent of customers say yes. The friction is removed because the customer would have had to figure out airport transfer somehow anyway, and saying yes during checkout solves that problem in one step. The agency captures revenue that would otherwise have gone to taxis or rental cars or family pickups.
For travel agencies adding transfers to existing flight or hotel offerings the revenue impact is substantial. Agencies that add transfers as default checkout addon typically see fifteen to twenty five percent average order value uplift across their entire customer base. A typical agency with monthly bookings generating two hundred thousand dollars in flight revenue might generate an additional thirty to fifty thousand dollars monthly in transfer attach revenue at higher margins than the flight business itself.
For specialist transfer brands the opportunity is even larger. The market for premium and chauffeur transfers is growing rapidly as middle class consumers in emerging markets adopt premium service expectations. A specialist transfer brand operating in Dubai or Singapore or Bangkok can build a hundred million dollar business serving the segment of travellers who do not want to take taxis or ride hailing apps but want vetted professional drivers in premium vehicles. The transfer category is genuinely venture scale for the right operator with the right execution.
The customer experience around transfers is highly bimodal. A great transfer experience is genuinely delightful. The driver is waiting at arrivals with the customer name on a sign, helps with luggage, knows the route, drives carefully, has bottled water and phone chargers in the back seat, asks about the trip, drops at the right entrance of the hotel. The customer arrives at their hotel relaxed and impressed and posts on social media about the great service. This kind of experience drives Trustpilot reviews and word of mouth referrals that no amount of marketing budget can buy.
A bad transfer experience is correspondingly memorable in the wrong way. Driver is late or does not show. Vehicle is dirty or smells bad. Driver does not speak the customer language. Wrong type of vehicle for the luggage volume. Surprise extra charges at drop off. The customer arrives at hotel stressed and angry and writes negative reviews about the entire trip not just the transfer. Bad transfer experiences disproportionately affect customer perception of the entire travel agency that arranged them.
Operationally creating consistent great experiences requires multiple discipline layers. Driver vetting and training to ensure quality. Vehicle inspection and maintenance schedules. Real time tracking so dispatchers can intervene if drivers are late. Customer communication so passengers know exactly what to expect at every step. Backup vehicle protocols for breakdowns. Customer rating systems so quality issues get flagged. Each of these is unglamorous operational work but compounds into customer experience differentiation.
For agencies aggregating transfers from third party suppliers, supplier quality variance is the main challenge. Tier one global suppliers like Blacklane and Welcome Pickups deliver consistent quality. Mid tier suppliers vary by region and operator. Long tail local suppliers can be excellent or terrible with little predictability. The platform helps by tracking supplier quality scores per customer rating, flagging suppliers whose ratings drop, and routing bookings preferentially to higher rated suppliers. Over time, the supplier mix self optimises around customer experience.
Direct supplier coverage in 100+ countries via aggregators (HolidayTaxis, Welcome Pickups, GetTransfer, Blacklane, Daytrip, Suntransfers). We use a mix of global aggregators and regional partners to ensure consistent quality. Custom direct connections to local operators in markets where aggregators are weak.
Yes - airport transfers track flight status via FlightAware and AviationStack integration, and adjust pickup time automatically based on actual landing time. Drivers see live updates and meet-and-greet teams know exact arrival.
Configurable per-region waiting time rules (typically 30-60 minutes for international arrivals, 10-15 minutes for domestic) with grace periods and surcharges. No-show fees automated based on rule. Recovery flow if customer is late but reachable.
Yes - our native iOS / Android driver app handles ride acceptance, navigation (Google Maps / Waze), customer messaging (in-app + WhatsApp), ride completion, GPS tracking and earnings. Alternatively, integrate with your existing dispatcher / fleet-management system via API.
For premium tiers and international arrivals, a dedicated greeter waits inside the terminal at arrivals with a sign showing customer name. Greeter coordinates with driver, helps with luggage, walks customer to vehicle. Common for premium hotel programs and luxury OTA tiers.
Pricing is fixed at booking - no surge pricing surprises like ride-hailing apps. Customer pays exactly the quoted amount. Driver tips optional. Per-route pricing visible to customer with breakdown (base fare + airport fee + tolls if any).
Yes - main use case. Add transfer as add-on at checkout for any flight or hotel booking, or pre-bundle as part of a <a href="/trip-composer.html">multi-product itinerary</a>. Bundle pricing supported.
Per-route cancellation rules (typically 24-48 hours notice for full refund, 50% refund for 6-24h, no refund under 6 hours). Auto-calculated and processed via <a href="/adivaha-pay.html">adivaha Pay</a>. Customer sees policy clearly before booking.
Yes - 12+ languages supported in driver app and customer messaging. Auto-translation for cross-language conversations. Driver profiles show languages they speak so high-tier travellers can request specific-language drivers.
Yes - per-channel transfer attach-rate analytics with revenue impact. Most agencies see 25-40% transfer attach rate when offered at checkout, lifting overall AOV by 15-25%.
