Auto-generate branded travel vouchers, e-tickets, hotel confirmations, transfer vouchers and itinerary documents on every booking. QR-coded, PDF-ready, supplier-aligned, multi-language and dispatched automatically via email, WhatsApp, SMS and in-app push. Replace 4-5 different voucher templates and manual PDF generation with one stack.
Voucher Generation Software sits at the intersection of supplier connectivity, distribution and the operational tools your team actually uses every day. Auto-generate branded travel vouchers, e-tickets, hotel confirmations, transfer vouchers and itinerary documents on every booking. QR-coded, PDF-ready, supplier-aligned, multi-language and dispatched automatically via email, WhatsApp, SMS and in-app push. Replace 4-5 different voucher templates and manual PDF generation with one stack.
adivaha® powers more than 2,400 travel brands across 120+ countries, with engineering teams in India and Europe and 200+ pre-integrated supplier connections. We are an Amadeus Global CAP Licence holder and ISO 9001:2015 certified. The platform you read about on this page sits inside the same connected core that powers booking engines, agent portals, mobile apps, gift cards, loyalty programs and AI automations across every product line we ship.
This page is part of adivaha®’s broader travel-tech catalogue covering flights, hotels, holiday packages, transfers, activities, gift cards, loyalty, corporate travel, mobile apps and AI automations. Customers typically start with one product and layer on the rest as they grow - everything sits on the same supplier pool, the same payment rails, the same customer wallet and the same audit log so adding a new module never means a re-platform.
The platform is built for the operational reality of travel - cancellations, refunds, credit shells, supplier reconfirmations, multi-currency settlement, GST on commission vs principal sales, ADM/ACM handling - all of it modelled as first-class concepts. Generic accounting tools and SaaS platforms weren’t built for these flows. We were. Customers tell us this is the single biggest reason their finance and operations teams stop fighting the platform and start using it.
Most adivaha® customers go from contract to first production booking in 2-3 weeks. The path is short because the hard parts are already done: supplier credentials are pre-provisioned, the booking flow is tested end-to-end, payment gateways are integrated, and the white-label theming sits behind a config flag. Your team focuses on the parts that are actually unique to your business - brand, audience, market positioning, supplier contracts - instead of rebuilding a booking engine from scratch.
Beyond the speed-to-launch advantage, customers stay on adivaha® because the platform compounds. Every supplier we add, every payment rail we wire in, every AI capability we ship lands automatically for everyone on the platform - not as a paid upgrade, not behind an enterprise tier. The roadmap moves the entire customer base forward together. That’s how a small agency in 2023 ends up with the same supplier coverage as a multi-country OTA in 2026 without ever touching the integration code themselves.
The architecture, the integration approach and the operational model behind every production deployment.
A 200+ supplier pool sits behind a single, normalised contract. Search results stream back from parallel calls so users see partial results immediately rather than waiting for the slowest provider. When a supplier ships a breaking change - an NDC update, a rate-plan reorganisation, a deprecated endpoint - we absorb it in our adapter layer so your code never has to.
Your domain, logo, colours and store-listing copy are wired in by our delivery team. The white-label storefront ships in 2-3 weeks for most customers. Custom UI work or unusual payment requirements may extend the timeline, but we’ll be upfront about exactly what changes the schedule.
Run a customer-facing site and a B2B agent portal from one platform with role-based access, separate fare displays for retail and trade, KYC for sub-agents, commission tiers and credit-shell management. Markups apply per supplier, per product, per agent, per market - with stacking rules and override priority.
Cards, UPI, wallets, BNPL and FX flow through the same checkout. adivaha Pay reconciles transactions automatically against bookings; one escrow covers every supplier so the customer payment, your markup and the supplier cost are tracked in a single ledger. UPI integration ships out of the box for Indian markets.
Conversational booking assistants, support auto-resolution, invoice generation and anomaly alerts run on top of adivaha AI. Every AI action that touches money, contracts or customers waits for human sign-off, and every action is logged with full audit trail. PII is redacted at the edge before reaching any LLM.
Native mobile apps on iOS and Android share the same backend. Public REST APIs expose everything the storefront uses, with OpenAPI 3.1 specs, Postman collections, SDKs in five languages and HMAC-signed webhooks for booking and refund events.
The features that look small on a demo but compound into real margin advantage when you’re running production traffic month after month.
API contracts stay supported for at least 12 months after the next major version ships. Suppliers churn, regulations change, but your code keeps working.
Why it matters: Without this you’d be paying engineering or operations cost every month to do the same work manually - a hidden tax that grows with your booking volume. The platform absorbs that cost so your team doesn’t have to.
Logs, traces, latency, error rates and rate-limit usage available per API key, per environment. No more guessing why a request failed yesterday.
Why it matters: This is the kind of feature most platforms charge as an enterprise add-on. It ships standard with adivaha® because it’s how a real travel business actually operates.
Sandbox keys issued within 24 hours with realistic test data. Same code as production so what you build there works in production unchanged.
Why it matters: Customers who lean on this consistently outperform peers on conversion, supplier mix and reconciliation accuracy. The compounding shows up in margin within a quarter or two.
When one supplier goes down, results from the rest still show. No blank pages for your sellers, no lost conversions during a Sabre outage.
Why it matters: It’s built around an open contract, so you can extend it without waiting for a vendor release cycle. When your business shifts, the platform shifts with you.
No hidden fees, no surprise overage charges, no per-API-call billing that turns a quiet month into a budget conversation. Pricing is published.
Why it matters: The audit trail and rollback story make it safe to use even on money-affecting flows. Compliance teams love it; finance teams stop double-checking exports.
Every AI action that touches money, contracts or customers waits for human sign-off. Full audit trail of who approved what, when and why.
Why it matters: It scales linearly with traffic - no surprise re-architecture when you 10x volume. The same API call that works at 100 RPS works at 1000 RPS.
The most common goals customers hit in the first 90 days after going live - one platform, six measurable outcomes.
Most customers process their first revenue-bearing booking within 2-3 weeks of contract signing. Pre-integrated suppliers and a 24-hour sandbox provisioning policy compress the timeline.
Sub-second median latency on multi-supplier search results means fewer abandoned carts. Smart caching keeps repeated queries fast, idempotent confirmations prevent duplicate-charge errors.
Auto-vouchering, supplier reconfirmations, refund handling and reconciliation against payment gateway statements run automatically. Operations cost stops scaling linearly with booking volume.
When inventory from one supplier underperforms, the platform routes more searches to the others. Smart routing surfaces in your margin within the first quarter.
Multi-currency, multi-language and multi-tax-regime support means a new market launch is a config change, not a re-platform. Many customers expand to 3+ countries within their first year.
AI-assisted support automation handles tier-1 tickets and routes the rest with full booking context to your team. Average resolution time drops; agent-per-ticket cost drops with it.
A clear hand-off model so your team knows exactly what happens at every phase - no surprise dependencies, no vendor-side mystery work.
We map your existing flows, supplier preferences, payment requirements and target markets. The output is a scoped delivery plan with explicit timelines, deliverables and ownership boundaries between your team and ours.
Sandbox keys, API documentation access, supplier credential requests and payment gateway onboarding all kick off in parallel. Your engineering team can start building integrations immediately.
Branding, UI customisation, currency setup, tax rules, markup rules, agent tiers and policy enforcement get wired in. Most of the customer-visible work lands here.
End-to-end testing on real supplier sandboxes, payment flow validation, edge-case handling and a controlled soft launch. We catch the issues that only show up under real traffic.
Full launch, dedicated success-manager access for 30 days, then standard support. New APIs, AI capabilities and supplier integrations land automatically as we ship them - no migration projects.
Building it yourself looks cheaper on Day 1 and starts looking expensive by Quarter 3. Here’s why almost every team eventually moves to a platform.
The seductive part of building your own travel platform is that the initial scope feels containable. You need flight search, hotel search, a checkout flow and a booking confirmation page. Estimate three engineers for six months and you have an MVP. The trap is that the MVP isn’t the expensive part. The expensive part is the next eighteen months of maintaining supplier connections, handling regulatory changes, supporting refunds and cancellations across edge cases, and answering customer questions about why their voucher hasn’t arrived.
Travel-tech operations cost scales linearly with booking volume on a homegrown stack. Every new supplier is an integration project. Every regulatory change in a new market is a code release. Every booking edge case eventually becomes a finance reconciliation ticket. Your engineering team becomes a maintenance team. Your roadmap stops being about competitive features and starts being about keeping the lights on. Six quarters in, the calculation that made build-it-yourself look attractive has completely flipped.
A purpose-built platform changes the calculation by socialising those operational costs across hundreds of customers. The supplier integration we did last year benefits every customer who needs that supplier this year. The regulatory patch we shipped to handle a new tax regime applies to every customer in that market. The fraud rule we tuned based on patterns across 50 million API calls is available to every customer the day we ship it. None of that is true on a homegrown stack.
adivaha® runs the platform as a continuously improving asset on behalf of our customers. Releases land monthly. Supplier coverage grows quarterly. Compliance updates ship as soon as the regulator publishes them. Your team focuses on the parts of your business that are actually unique to your customers - brand, audience, market positioning, supplier negotiations - rather than the parts that look the same as every other travel business’s plumbing.
Three deployment patterns we see most often - pick the one that fits your business and adapt as you scale.
One product, one currency, one supplier mix per category. Branded portal on your own domain. Sandbox for testing, production for live. Most solo agencies start here, ship in 2-3 weeks and process their first few hundred bookings within the first month.
B2C site plus B2B sub-agent portal sharing one supplier pool. Dynamic markups per agent group, credit limits, KYC, agent reports and per-agent statements. Multi-currency for cross-border markets.
Multi-tenant deployment with regional branches, local payment rails, language packs and per-market fare displays. Consolidated reporting at HQ rolls up everything automatically.
The point of these patterns isn’t to box you in - it’s the opposite. Customers move between them as their business shifts. We’ve had a Starter customer become an Enterprise customer in 18 months without ever changing platforms. The deployment model is fluid because the underlying platform is the same; you’re only ever toggling configuration, never re-platforming.
The platform sits on a foundation of independent certifications and partnership credentials - the kind that show up on procurement checklists at mid-cap and enterprise customers.
adivaha® is an Amadeus Global CAP Licence holder, the highest tier of integration partnership Amadeus offers. That gives us direct PCC provisioning rights, full API coverage including NDC, and the ability to onboard your IATA agency to fresh Amadeus content rather than waiting through a consolidator. We’re recognised as an integration partner across all the major distribution stacks - Amadeus, Sabre, Travelport, Hotelbeds, Expedia and many more.
On the quality and security side, the platform is ISO 9001:2015 certified for quality management of platform development and customer delivery, follows OWASP guidelines for application-level security, and runs third-party penetration tests annually. Customer data is isolated per tenant with strong row-level security at the database. Payment data flows through PCI-compliant tokenization layers, never touching our infrastructure in raw form. Webhook payloads are HMAC-signed so receivers can verify authenticity.
On the operational side, we commit to a 99.9% monthly uptime SLA for paid plans, with credit-back guarantees on enterprise contracts. Our support response times are SLA-backed for paid plans and Slack-channel access is included for enterprise customers. The platform processes over 50 million API calls per month at sub-second median latency, with the metrics observable per API key in your dashboard.
The cumulative result of how we run the company - not any single feature, but the working principles that compound across every customer interaction.
1. Direct access to engineering, not a wall of tier-1 support. For paid plans, when something breaks the message reaches the engineer who can actually fix it - not a script-reading triage layer. Our engineers rotate through customer-facing tickets so they see the consequences of their design choices.
2. No surprise pricing, ever. Plans and prices are published on the website. Sandbox is free. There are no per-API-call charges, no overage fees that arrive after a quiet month, no enterprise-tier-only features. What you see at evaluation is what you pay at scale.
3. Released features ship to everyone, not just enterprise. New supplier integrations, new payment rails, new AI capabilities - everything we ship lands automatically for every customer on the platform. The Starter customer in 2023 ends up with the same supplier coverage as the multi-country OTA in 2026.
4. Roadmap shaped by customers, not by sales pressure. We publish detailed release notes for every platform update. We host quarterly product webinars open to all customers. We run a private partner forum where customers share configurations. Customer requests demonstrably shape what gets built next.
5. Clear when something breaks, fast when something needs fixing. Status pages, post-mortem reports for any incident affecting paid plans, and a credit-back uptime SLA. When something breaks - and at the scale we operate, things occasionally do - the customer doesn’t need a defensive response. They need a fast fix and a clear explanation.
Travel vouchers are the document a customer holds at check-in. If they're wrong, missing or unprofessional, the customer experience collapses: hotel front-desks reject vouchers without supplier contact info, drivers don't pickup without proper transfer-voucher details, tour operators reject QR-codes that don't scan, and the customer calls support angry. Most travel ops teams spend hours every week firefighting voucher issues.
adivaha's Voucher Generation Software auto-generates the right document for every booking type: hotel voucher with HOTAC ID and property contacts, flight e-ticket with PNR and segments, transfer voucher with driver name and vehicle plate, tour voucher with QR code and supplier policies. Branded with your logo, multi-language for international customers, dispatched on every status change (booked, modified, cancelled, refunded).
Hotel confirmations with property details, HOTAC ID, supplier contacts and cancellation policies.
Auto-generated e-tickets with PNR, flight segments, baggage, fare rules and itinerary.
Driver name, vehicle plate, pickup point GPS, ETA and supplier 24/7 helpdesk contact.
QR-coded vouchers for tours, activities, theme parks and attractions with cut-off times.
Fully customisable layouts with your logo, colours, fonts, marketing copy and policies.
Email, WhatsApp, SMS and in-app push - automatic on every booking event.
20+ languages with auto-detection per customer locale and per supplier requirement.
Multi-product itinerary documents combining flight + hotel + transfer + tours into one PDF.
Cryptographic signing so vouchers can be verified by suppliers as authentic.
Vouchers should land in the customer's inbox/WhatsApp the second a booking event happens. Manual generation always breaks at scale.
Upload logo, set colours, fonts and policy text. Configure per-product templates.
Map supplier data fields (HOTAC ID, PNR, driver name) to template placeholders.
Connect email (SMTP / SendGrid), WhatsApp Business API and SMS gateway.
Bookings auto-generate and dispatch vouchers; ops team only handles edge cases.
Voucher quality is one of those details that travel agencies underestimate. A polished branded voucher arriving in the customer's inbox seconds after booking creates an immediate sense of professional reliability. A poorly formatted voucher with broken images, missing details, or generic supplier branding creates immediate doubt about whether the booking is even real. Customer-support tickets in the first 24 hours after booking are heavily skewed by voucher quality.
Professional vouchers carry consistent visual hierarchy: agency logo prominent at top, booking reference clearly visible, traveller name spelled correctly (matching passport), supplier details with verified contact info, dates and times in customer's timezone, supplier policies in plain language, contact information for customer support, and a QR code linking to the live booking record. Amateur vouchers miss several of these and rely on customers to figure out the rest.
Multi-language voucher generation is non-trivial. A French customer booking a Bali hotel through a UK travel agency needs a voucher in French (their language), with the hotel's name and address in English (international standard) plus optionally Bahasa Indonesia (local language for in-country recognition), with currency in EUR (their currency) plus IDR equivalent (helpful for in-country reference), with date format DD/MM/YYYY (European convention), with time in 24-hour clock (European standard). adivaha's voucher engine handles all these locale-specific formatting decisions automatically.
Cryptographic signing for tamper-evidence is increasingly important. Hotel front desks and tour operators receive thousands of vouchers per month from various agencies; some are forged or modified by customers. Vouchers with embedded cryptographic signatures (verifiable via QR code lookup against the platform) let suppliers instantly verify authenticity. This protects both the supplier (from honoring fake vouchers) and the agency (from chargebacks where customers claim they didn't receive the service).
Voucher analytics inform operations. Per-template analytics show which voucher formats lead to fewer customer-support tickets, which delivery channels get higher open rates, which voucher elements (maps, QR codes, supplier-contact info) reduce confusion. Multi-channel A/B testing surfaces winners. The best agencies treat voucher delivery as a customer-experience optimisation surface, not a back-office afterthought.
Voucher generation isn't a standalone product - it integrates deeply with booking, payment, customer support and reporting. When a booking confirms, the platform triggers voucher generation, dispatches via configured channels, logs the dispatch event, monitors customer-receipt indicators (email opens, WhatsApp delivery confirmations) and triggers fallbacks if delivery fails. If WhatsApp delivery fails (e.g., customer's number is wrong), the platform auto-falls-back to email; if email also bounces, it alerts the agency's ops team to manually contact the customer.
Modifications and cancellations cascade properly. When a booking is modified (e.g., flight schedule changes), the platform generates a new voucher with updated details, marks the old one as superseded, dispatches the new one and notifies the customer of the change. When cancelled, a cancellation voucher with refund timeline is dispatched. The customer always has the most recent valid voucher available.
For complex multi-product bookings, the platform generates a master itinerary voucher covering all components plus individual product-specific vouchers (separate flight e-ticket, hotel voucher, transfer voucher, tour voucher) for situations where customers need to present supplier-specific docs. The master itinerary serves the customer's overview need; individual vouchers serve the supplier-recognition need.
Industry data on voucher quality and customer experience.
Professional travel agencies treat voucher delivery as a customer experience touchpoint rather than an administrative afterthought. The voucher is often the first tangible artifact a customer receives after paying for travel, and the quality of that artifact establishes trust expectations for the entire trip. A polished branded voucher arriving within seconds of booking confirmation creates immediate confidence. A delayed messy voucher with broken formatting creates immediate doubt that erodes the customer relationship.
The timing of voucher delivery matters significantly. Industry data shows customers checking their inbox within five minutes of booking completion seventy to eighty percent of the time. They are looking for confirmation of their purchase. If the voucher arrives during this window, the customer feels reassured. If the voucher takes thirty minutes or longer, the customer starts wondering if the booking actually went through, opens support chat, calls the agency, contributes to operational load and erodes their own confidence in the agency.
Multi channel delivery handles different customer preferences and reduces single point of failure risk. Email is the universal fallback that everyone has. WhatsApp is the preferred channel in many emerging markets. SMS provides reliable delivery to phones that may not have data connectivity. In app push notifications work for customers who installed the agency mobile app. The platform sends the voucher across multiple channels simultaneously and tracks which channels succeeded so the agency knows the customer actually received the voucher.
Document portability matters when travelling. Customers do not want to scroll through old emails at airport check in counters or hotel reception desks. The platform provides a my trips screen in the agency mobile app that holds all active bookings with offline accessible voucher pages. Customers tap once to retrieve any voucher even when WiFi is broken or roaming is expensive. This single feature reduces airport panic moments significantly.
Branding consistency across vouchers reinforces agency identity over many touchpoints. Customers who book regularly with an agency see the same logo, the same colour scheme, the same typography, the same tone of voice in every voucher. This consistent presence builds brand familiarity over time which translates into customer loyalty and repeat bookings. Inconsistent voucher styling across bookings (different format for hotel vs flight vs tour) signals an agency that is not paying attention to details, which customers extrapolate to the booking handling itself.
For B2B sub agent networks the voucher branding question is more nuanced. Some master agencies want all vouchers to carry the master agency brand for consistency. Others want vouchers to carry the sub agent brand who actually serviced the customer. A few want a hybrid where the customer facing voucher carries sub agent brand but the back office records carry master agency brand. The platform supports all three configurations through brand assignment rules that determine which brand goes on which document.
Behind a single voucher PDF lies a surprisingly complex technology stack. Template engines render structured booking data into properly formatted documents using HTML and CSS templates that handle responsive layouts (a voucher must look right whether opened on a phone, tablet, or desktop). PDF generation libraries convert the rendered HTML into pixel perfect PDFs that print correctly on any printer worldwide. QR code generators encode booking references with proper error correction so codes scan reliably even when partially obscured. Barcode generators handle airport boarding pass formats (PDF417, Aztec).
Multi language rendering requires careful font management. Different scripts (Latin, Arabic, Mandarin, Cyrillic, Devanagari) need different font files with proper Unicode coverage. Right to left scripts (Arabic, Hebrew) require RTL aware layout engines that flip directionality correctly. Mixed scripts in single documents (a Bali voucher in English with hotel name in Indonesian and supplier address in Mandarin) need fallback font systems that select the right glyph from the right font without manual configuration.
Cryptographic signing for tamper evidence uses public key cryptography. Each voucher is signed with the agency private key at generation time. Suppliers verifying vouchers can scan the QR code, retrieve the verification record from the platform, and confirm the voucher was issued by the agency and has not been modified. This anti fraud capability matters at scale where forged vouchers cost suppliers and agencies real money.
Performance at scale matters too. An agency processing two thousand bookings per day generates two thousand vouchers daily, each requiring template rendering, PDF generation, QR code creation, multi language handling, and multi channel delivery. The infrastructure must handle this workload reliably during peak booking periods (typically late evening when customers finalise next day travel). Under provisioning leads to delivery delays which lead to customer support escalations.
Yes - branded layouts per product type with your logo, colours, fonts, marketing copy and policies. Different templates per supplier or per market if needed.
Yes - QR codes for scanning at hotel front desks, tour pickups, transfer points and theme-park entries. QR codes carry booking ID for instant lookup.
Yes - 20+ languages with auto-detection per customer locale. Hotel and supplier-specific languages can be forced (e.g., Spanish voucher even if customer is English when supplier needs Spanish).
Yes - customer or agent can re-send vouchers from the booking screen to the original or alternate channel. Audit trail captures every send.
Some suppliers (Hotelbeds, Bedsonline) require specific voucher formats. We auto-generate in those formats for those suppliers and our branded format for others.
Yes - the itinerary builder combines flight + hotel + transfer + tour into one nicely-laid-out itinerary PDF for the entire trip.
